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Web Hosting
Global Network Technologies reserves the right to refuse service and/or access to its servers to anyone.
Usage
Web Hosting Accounts are to be used by the primary owner only.
Web Hosting Account holders are not permitted to resell, store or give
away web-hosting services of their website to other parties. Web
hosting services are defined as allowing a separate, third party to host
content on the owner's web site. Exceptions to this include ad
banners, classified ads, and personal ads.
Customers may however resell our packages, which include multiple
domains.
Content
Restrictions
Global Network Technologies do not allow any of the following content to be stored on its servers:
Illegal Material - This includes
copyrighted works, commercial audio, video, or music files, and any
material in violation of any Federal, State or Local regulation.
Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of
Global Network Technologies.
Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
High bandwidth usage
Global Network Technologies offers a high use
policy by maintaining very large ratios of bandwidth per customer.
In rare cases, Global Network Technologies may find a customer to be
using server resources to such an extent that he or she may jeopardize
server performance and resources for other customers. In such
instances, Global Network Technologies reserves the right to impose the
High Resource User Policy for the consideration of all customers.
Resources are defined as bandwidth, processor utilization or disk space.
Background Processes/Programs
Global Network Technologies may allow
client's programs to run continually in the background, these are
considered on a one to one basis and an extra charge may be incurred
based on system resources used and operational maintenance needed.
Streaming Content
Global Network Technologies do not allow streaming content on accounts due
to the amount of bandwidth it uses up. This uses up a lot of resources and
unfairly limits how much bandwidth can be distributed between the remaining
accounts.
Commercial Advertising - Email
Spamming, or the sending of unsolicited email, from a Global Network
Technologies server or using an email address that is maintained on a Global
Network Technologies machine is STRICTLY prohibited. For general
reference, we consider Spam any email that is sent to more than 10 people at a
time that did not ask for it to be sent to them.
Global Network Technologies will be the sole arbiter as to what constitutes a
violation of this provision. Opt-In email is acceptable, as long as
Opt-Out/Removal request are fully honoured. Please make an effort to limit
outgoing mail on your account to no more than 1000 pieces per hour. Large
mailings are preferred to be sent from the hours of 12AM - 6AM GMT.
Server Abuse
Any attempts to undermine or cause harm to a
Global Network Technologies servers or a customer of
Global Network Technologies, is strictly
prohibited. Global Network Technologies
will pursue legal action to the fullest extent for all abuse of the
Global Network Technologies or their Customer.
Enforced Policies
Global Network Technologies may implement the following policy to
its sole discretion:
When a website is found to
be monopolising the resources available Global Network Technologies reserves
the right to suspend that site immediately. This policy is only
implemented in extreme circumstances and is intended to prevent the misuse
of our servers. Customers may be offered an option whereby Global
Network Technologies continues hosting the website for an additional fee.
Suspension/De-Activation
Any terms or conditions that are failed to be followed it will result in grounds
for account suspension or de-activation.
Global Network Technologies reserves the right to remove any account
without prior notice. If Global Network
Technologies deactivates your account's for violating policy, your will
forfeit your rights to a refund... and none will be given. No refunds for
advance payments, on de-activated accounts. Normal policy is a warning
first, and account de-activation the second offence. Serious offences may
cause immediate de-activation.
Customer Data and Backups
Global Network
Technologies will not be held responsible for any form of Data, whether it is
stored on a Global Network
Technologies Server, or on a Customer Site. Data Backup and the Integrity
of the Data Backup is the sole responsibility of the Customer.
Global Network
Technologies will endeavour to support a situation where
Customer Data is lost or has become corrupt. Data Recovery may
incur a support charge.
Invoicing
Global Network
Technologies does not utilize paper or hard-copy invoices. All
invoices are available via Email to download and print. Please
print any invoices for your records.
Payments
All accounts are set up on a prepay basis.
Although Global Network
Technologies reserves the right to change prices of accounts or services at any time,
all pricing is guaranteed for the period of prepayment. Payment is
due each anniversary year or month following the date the account was
established. Customers will automatically be
invoiced again at the end of their prepay period unless closure notification has already been given.
In situations where the payment is declined, Global Network
Technologies reserves the right to suspend the services provided until the
outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email
or an online billing system, shortly after the purchase or renewal of a service has been made. At this point the customer
is requested to pay the invoice using the available payment options. All payment is in UK sterling
and V.A.T is also applied.
Payment options
In order to streamline our accounting procedures
and keep costs down Global Network Technologies currently runs a limited number
of payment options:
Direct Bank Transfer is the preferred
method of payment, details of banking details will be provided on the
Invoice for your purchase.
Cheque Payment is also available. Global Network Technologies cannot guarantee that a service will be provided until after any received cheques have been cleared.
Cancellation and Refunds
Global Network Technologies reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes
Global Network Technologies Terms and Conditions, a refund will not be issued in the event of a cancellation.
Customers may cancel their service at any time
with these conditions:
Monthly accounts: 30 days notice is
required from last invoice date. No further payment will be requested.
Annual accounts: 30 days notice is required from last invoice date, Global
Network Technologies is not obligated to refund the customer, but may do so
at their discretion.
Any incentives offered to customers when opening the account will also be cancelled.
Written confirmation is required in order for a Service to be cancelled.
All cancellation requests should be made 72 hours prior to the renewal date
of the service. Upon submitting a cancellation request your service
will be disabled within 72 hours of its receipt by the Global Network
Technologies.
Support
Global Network Technologies will endeavour to provide a continuous high quality service. If you experience problems with your service, you should consult our support
section (http://support.gntl.co.uk). Should you fail to find a resolution to
the problem in our FAQ's or Knowledge Base then you will find our support contact details within our support
section.
Please note we may require suspension of some of our services for short
scheduled periods to carry out maintenance or repair to our services.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold Global Network
Technologies harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against
Global Network Technologies, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns.
Customer agrees to defend, indemnify and hold harmless
Global Network Technologies against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with
Global Network Technologies; (2) any material supplied by customer infringing or
allegedly infringing on the proprietary rights of a third party; (3) copyright
infringement and (4) any defective products sold to customer from Global Network
Technologies.
Disclaimer
Global Network Technologies will not be responsible for any damages your business may suffer.
Global Network Technologies makes no warranties of any kind, expressed or implied for services we provide.
Global Network Technologies does not back up your data/website unless it is placed on a load balanced server, and whilst every attempt would be made in the unlikely event of any corruption or hardware failure,
Global Network Technologies cannot guarantee to be able to replace lost data. Global Network Technologies disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays,
non-deliveries, wrong delivery, and any and all service interruptions caused by
Global Network Technologies and its employees. Global Network Technologies reserves the right to revise its policies at any time.
Please note: By signing up for any of our services you agree to be bound by all
Global Network Technologies terms and conditions.
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